General Terms and Conditions
Please read the following terms and conditions carefully.
These are the terms and conditions of the contract between Perfect Holiday SA (PTY) LTD and you. By using Perfect Holiday SA (PTY) LTD’s services and website, you agree to follow these terms and conditions.
No contract between Perfect Holiday SA (PTY) Ltd shall exist until you have accepted the Terms and Conditions.
Bookings require a non-refundable deposit of 50% of the total package price. The deposit must be paid within 24 hours of confirming the booking. The balance of the total package price is to be paid no later than 9 weeks before the departure of the booked package. Failure to pay on time will result in automatic cancellation of the booking.
If a booking is made less than 9 weeks prior to departure of the booked package, the total package price is to be paid at the time of the booking.
Cancellations will be accepted in writing only.
Cancellations made more than 9 weeks prior to departure, will result in the full deposit being forfeited.
Cancellations made 9 weeks or less prior to departure, will result in the 100% of the total cost being forfeited. However, at their discretion, Perfect Holiday SA (PTY) LTD may attempt to limit the cancellation charges.
We highly recommend that guests take out travel insurance which will cover against such costs in the case of emergency, poor health, etc.
Methods of Payment
The only accepted methods of payment are via credit card, or via EFT.
Payments must be made in full and must be free of any bank charges.
Only MasterCard or VISA credit cards are accepted.
Payment via EFT into Perfect Holiday SA (PTY) LTD’s bank account will only be acknowledged upon proof of payment as well as funds received in the bank account.
Travel insurance is essential. Perfect Holiday SA (PTY) LTD will not be held liable should a guest fail to take out adequate travel insurance.
We highly recommend guests take out insurance that covers all cancellation charges as well.
Changes to Itinerary
Perfect Holiday SA (PTY) LTD reserves the right to make changes guest’s itinerary without compensation at their own discretion.
Such an alteration could be made in the event of something out of our control affecting a guest’s itinerary, such as an accidental overbooking made by a hotel / guesthouse, natural disaster, etc.
Passports, Visas and travel documentation
It is the responsibility of the guest to ensure that they have all the required passports, visas, and other documentation for their visit to South Africa.
The information contained in this website is for general information purposes only. The information is provided by Perfect Holiday SA (PTY) LTD and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Perfect Holiday SA (PTY) LTD. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However Perfect Holiday SA (PTY) LTD takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Perfect Holiday SA (PTY) LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Perfect Holiday SA (PTY) LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2017-01-01.
What we collect
We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.